![]() ![]() So you can reveal recurring inefficiencies and bottlenecks that cause performance to slip. That’s why you measure on time delivery metrics. It’s REALLY hard to uncover the source of a late or missed delivery separately. So… What causes on-time delivery rates to drop? If you intend to sell them your products, you’ll have to deliver it to their doorstep.Īnd they’ll expect you to deliver it on time. That’s because 89% of customers read reviews before they buy something online. On the other hand, just one negative review can do serious damage to your brand reputation. ( Oracle)Īnd 82% of companies agree that it’s cheaper to retain customers than acquiring new ones.Įven with a 5% drop in retention you stand to lose a profit boost of up to 95% In fact, 13% of consumers will NEVER repeat business with a brand if their order doesn’t arrive on time. Your ability to track the on time delivery rate helps you to deliver on time at scale, as order volumes grow.īut it isn’t just an issue reserved for your logistics operations: That’s making it harder to get deliveries out to customers.Īnd this means missed and late deliveries. Knowing this information helps you to know driver availability once they finish their initial route.ĭoes measuring on time delivery REALLY matter?ĭelivery volumes are expanding. ![]()
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